Terms and Conditions

Effective Date: August 29, 2025

Welcome to Robinson’s Shipping Solution. By creating an account and using our services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Account Registration

Users must provide accurate, current, and complete information during registration.

Each user is responsible for maintaining the confidentiality of their account login information.

You are responsible for all activity that occurs under your account.

2. Services

Robinson’s Shipping Solution provides:

* Package Forwarding: Shipping from international addresses to Jamaica.

* Personal Shopping Assistance: Purchasing items on behalf of users from online retailers.

* Local & Express Delivery: Delivery to May Pen, Hayes, St. Thomas, and via Knutsford Express.

3. Payment and Fees

* Users are responsible for all fees associated with the services selected, including shipping and handling charges.

* All payments must be completed before shipment unless prior arrangements are made.

4. Shipping and Delivery

* Delivery times are estimates:

* Express Shipping: 3–7 business days

* Standard Shipping: 5–10 business days

Robinson’s Shipping Solution is not responsible for delays caused by customs, weather, or third-party carriers.

Users must ensure accurate shipping information to avoid delays or additional fees.

5. Liability and Insurance

Robinson’s Shipping Solution takes care in handling packages but is not liable for lost, damaged, or delayed items during transit.

Users may choose to purchase additional insurance for high-value items.

6. Prohibited Items

Users may not ship:

* Illegal items or substances

* Hazardous materials

* Perishable goods without prior approval

* Any items prohibited by local or international law

7. Account Termination

* Robinson’s Shipping Solution reserves the right to suspend or terminate accounts for violations of these terms, fraudulent activity, or misuse of services.

8. Privacy

* User information will be kept confidential and used only to provide shipping services.

9. Modifications

* We reserve the right to update these Terms and Conditions at any time. Users will be notified of significant changes via email.

By creating an account, you acknowledge that you have read, understood, and agree to these Terms and Conditions.